Earthly Vitals Return Policy
At Earthly Vitals, we stand behind the quality and efficacy of our desiccated organ supplements. We understand that your wellness journey is unique, and our goal is to support it with the best products available. If for any reason you are not completely satisfied with your purchase, we invite you to review our return policy below.
30-Day Return Period
- Time Frame: Customers have 30 calendar days from the date of purchase to initiate a return of their unopened product for a refund.
- Condition of Product: To be eligible for a return, the item must be in the same condition that you received it, unopened and in its original packaging. Due to the nature of our products, returns of opened bottles cannot be accepted. This policy is in place to ensure the safety and quality of our supplements for all customers.
- Proof of Purchase: A receipt or proof of purchase is required for all returns. Please keep your proof of purchase to facilitate the return process.
Initiating a Return
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer service team at [your contact email/phone number] with your order number and reason for the return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send your product back to us.
3. Shipping: Customers are responsible for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product and compliance with our return policy.
Refunds
- Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
- Exceptions: Please note that sale items and gift cards are final sale and not eligible for returns.